At Faes Cosmic Co, we want you to be fully satisfied with your purchase. Please note that we do not offer returns or exchanges. We encourage you to review your order carefully before completing your purchase. If you have any questions or need assistance, feel free to contact us—we're happy to help!

1. Can I return or exchange an item?

We’re unable to accept returns or exchanges, so please make sure you're happy with your order before purchasing. If you're unsure about anything, please don’t hesitate to reach out.

2. My item arrived damaged or defective. What should I do?

If your item arrives damaged or defective, please contact us within 7 days. We'll do everything we can to resolve the issue quickly and make it right for you.

3. Can I cancel or change my order?

Once your order is placed, we're unable to cancel or make changes. We recommend reviewing your order carefully before confirming it.

4. Do you offer refunds?

Refunds are available only for damaged or defective items upon arrival. If that happens, please let us know right away!

5. How can I contact customer service?

We’d love to assist you! Feel free to reach us at contact @support.faescosmicco.store for any questions or concerns.

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I truly care about your order, but unfortunately, I cannot be held responsible for lost mail. Please reach out if you have any questions or concerns about your order-we're here to assist!